FAQs

Trade & Commercial

• Trade & Commercial

Become a Supplier

• Apply to be a supplier

Orders & Delivery

• What are the shipping prices?
• What if a product is out of stock?
• Do you keep all products in stock?
• How can I check the status of my order?
• How long does delivery take?

Damages, Returns, and Exchanges

• How are refunds processed?
• Are there exclusions for returns/exchanges?
• How do I return a product?
• Can I return or exchange my order?
• Is delivery insurance included?
• My order came damaged. What do I do?

Cancellations and Order Changes

• Can I cancel or change my order?

Payments, Pricing, and Accounts

• Do you do special pricing?

Warranty and Product Information

• Are products covered by warranty?